Shipping policy

Free shipping on all orders.

1) What countries do we ship to?

All products on our website are only shipped to the United States.  Thank you for your understanding.

3) How will my delivery be shipped?

Amazon functions as our logistics partner to ship out SIXMOU products. They will choose the carrier that they think works best for our customers.

4) How long does delivery take?

5-7 business days.

Note: The delivery time of pre-sale products is subject to the arrival time.

5) Tracking:

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

6)  I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

7)   Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is enroute. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@SIXMOU.com or Call Us at +1‪(920) 241-3031‬.

8) Cancellations:

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9)  What do I need to do when I received a different product than what I ordered?

Please contact customer support at : support@SIXMOU.com

10) Parcels Damaged In Transit:

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.